Compliance & Policies
Return and Refund Policy
As a specialized B2B enterprise equipment supplier, our sales, fulfillment, and post-sales support processes are tailored to the specific operational needs of each corporate client.
Therefore, all conditions regarding product returns, exchanges, and financial refunds are strictly governed by the specific terms and conditions outlined in the final, signed offline commercial purchasing agreement between our company and your purchasing entity.
General Guidelines:
- Contractual Supremacy: The specific RMA (Return Merchandise Authorization) procedures, eligibility periods, and refund mechanisms will be explicitly detailed in your offline sales contract prior to any payment or deposit.
- Defective Items: Any claims regarding hardware defects, damages during transit, or order discrepancies upon arrival must be reported to your dedicated account manager within the timeframe specified in your contract to initiate an inspection or replacement process.
- Order Cancellation: Conditions for canceling an enterprise order or securing a refund of an initial project deposit are subject entirely to the terms agreed upon in the finalized commercial contract.
For any immediate questions regarding our enterprise return protocols, please contact our support team (sales@hellodji.com).
Shipping and Delivery Policy
We provide robust local fulfillment and logistics support across our operational regions to ensure the secure and timely delivery of high-value enterprise equipment to our B2B clients.
Delivery Terms & Process:
- Customized Logistics: Because we serve enterprise clients with varying order volumes and specialized equipment needs, final shipping costs, delivery timelines, and the chosen logistics partners are calculated on a per-project basis. All exact shipping fees and estimated delivery dates will be clearly documented in your final purchasing contract and commercial invoice.
- Local Fulfillment: We leverage our local supply chain networks to expedite delivery times wherever possible. Specific availability and dispatch schedules will be confirmed by your account manager during the consultation phase.
- Tracking & Support: Once a B2B order is officially dispatched from our facility, your dedicated account manager will provide you with the necessary tracking information and coordinate directly with your receiving team until the equipment safely reaches your site.
For inquiries about our shipping capabilities to your specific region or project site, please reach out to our logistics team (sales@hellodji.com).